Accounting And More Branding Career Advice Careers Employment Customer Service Entrepreneurialism Ethics Human Resources Management Marketing Networking PR Productivity Small Business Solo Professionals Strategic Planning Travel Workplace Communication
Poor Hygiene Can Hurt Your Business
Customer Service - What Does It Really Mean?
Not Listening and Poor Customer Service Can Hurt Your Business
Whatever Happened to Customer Service?
Ensuring Your Business is Strong - Providing Good Service So the Client is Satisfied
Three Mistakes Vendors Make with Their Clients and Customers
March 30, 2011 Dr. Linda HancockRead now
This week I travelled to Calgary Alberta for a Conference that begins tomorrow. While I was eating lunch in the restaurant, I received a telephone call that my uncle had died this morning. At first, I was just shocked. Then,...
March 7, 2011 Dr. Linda HancockRead now
Have you ever stood in line at a Customer Service kiosk only to hear a customer try to tell their story without being heard by the clerk? Sometimes the clerk rolls their eyes or uses other behavioural language that leaves...
November 27, 2010 Dr. Linda HancockRead now
One of my grandsons lives in another province so I decided to purchase a gift certificate for his twelfth birthday. A young man at the far away city's music store answered the telephone. I introduced myself, explained the reason for...
September 13, 2009 Dr. Linda HancockRead now
We have all been annoyed at times when we were standing in a store and couldn't find a clerk or purchased an item only to find out that it was broken or of poor quality. Your business' success is largely...
March 15, 2009 Dr. Linda HancockRead now
Frequently I hear individuals complain about places where they have gone for goods or services but were disappointed. In fact, they often state "I will never go there again". The complaints that they have all seem to fall into one...