Articles — Workplace Communication

Breaking Promises Can Hurt Your Business

Dr. Linda Hancock Business Workplace Communication

Breaking Promises Can Hurt Your Business

Your reputation is based on the things that you say and the things that you do. Granted, there might be other people who say negative things about you, but, in time, the truth always comes out. Sometimes people hurt their reputation because they promise to do certain things and then do not follow through. Perhaps they offer to lend a book, prepare a handout, send a referral, or make a telephone call on behalf of the client. When they do this, the client usually smiles and is happy that you have made the offer. They depend on you to do...

Read more →


Don't Assume That People Will Read Your Email

Dr. Linda Hancock Business Workplace Communication

Don't Assume That People Will Read Your Email

My grandchildren think I am out-of-date. You see I still use email! They choose Facebook and other forms of social media to communicate and hardly ever check to see if they have messages "the old-fashioned way" through an email account. Now I realize that work and businesses are still using email but that does not at all guarantee that the messages you are sending out will be noticed, let alone read. Here are some of the reasons why this occurs: Most people are overwhelmedwith the amount of information that is thrown at them every day. Everywhere they turn they are...

Read more →


Terrible Communication Can Hurt Your Business

Dr. Linda Hancock Business Workplace Communication

Terrible Communication Can Hurt Your Business

Have you ever played the "whisper game"? One person thinks of a word or phrase and then whispers it to the person next to him or her. That person then whispers to the next person and so forth. On and on the word goes until the last person in the room announces it to the others. Usually the word at the end isn't even close to the one that started the game. That is how it can be with communication in business. One person tells another and another and soon the message is so convoluted that it does not resemble...

Read more →


Lack of Apology Can Hurt Your Business

Dr. Linda Hancock Business Workplace Communication

Lack of Apology Can Hurt Your Business

Sometimes, as professionals, we forget to use good manners. We might offend someone or just do something that is a little inconsiderate and then refuse to acknowledge how the person might be affected. I was talking with a friend the other day about how a sincere apology can be exactly the right solution to resolve an issue or settle a disgruntled client. Sometimes hurt or upset can fester or even escalate. Think about a time that you might have been dealing with a business and had a concern. If the personnel either ignored you or didn't let you fully explain...

Read more →


Abuse Can Hurt Your Business

Dr. Linda Hancock Business Workplace Communication

Abuse Can Hurt Your Business

Sometimes people who are nice do not know how to deal with abuse in the workplace. Usually, because they are kind, they do not understand why someone else might actually be abusive to start with let alone know exactly what to do to stop this. When you have an abusive staff member, a toxic environment can harm you, your clients, other staff, and your own life. A person who is abusive wants to have their own personal needs met but might not know how to have that happen in a healthy way. As a result, they may be emotionally, mentally,...

Read more →


Constructing Efficient Systems - Communicating With Staff and Contracted Workers

Dr. Linda Hancock Business Workplace Communication

Constructing Efficient Systems - Communicating With Staff and Contracted Workers

If you are going to be working with someone, it is important that you have clear communication, common goals, and deadlines for completing tasks and a relationship that promotes harmony. Without these, you will find that resentment builds, and the work doesn't get done on time or in an appropriate manner! There are a number of things you can do to ensure that you and your staff or contracted workers have the best possible working relationship: DON'T ASSUME ANYTHING. People cannot read your mind and not everyone thinks the same so assuming that they know what you want will just...

Read more →