Articles — Customer Service(5)

Poor Hygiene Can Hurt Your Business

Dr. Linda Hancock Business Customer Service

Poor Hygiene Can Hurt Your Business

Have you ever gone into an office or business and been distracted by a horrible smell? You don't want to be rude, but you just know that there is something that is disgusting in the air. You might not be able to identify the smell at first. In fact, you might not be able to name it during your time in that setting. All you know is that you never, ever want to go back there again! Similar things can happen to your clients if you aren't diligent about the hygiene of you and your staff members. Those who enjoy...

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Customer Service - What Does It Really Mean?

Dr. Linda Hancock Business Customer Service

Customer Service - What Does It Really Mean?

This week I travelled to Calgary Alberta for a Conference that begins tomorrow. While I was eating lunch in the restaurant, I received a telephone call that my uncle had died this morning. At first, I was just shocked. Then, as the day went on, the emotions started to hit me. I went to my room and cried. When evening came, I thought perhaps I should go to the dining room for something to eat. I ended up crying again and explained to the server why I hadn't finished my meal. She was wonderful! First, she kindly expressed her condolences....

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Not Listening and Poor Customer Service Can Hurt Your Business

Dr. Linda Hancock Business Customer Service

Not Listening and Poor Customer Service Can Hurt Your Business

Have you ever stood in line at a Customer Service kiosk only to hear a customer try to tell their story without being heard by the clerk? Sometimes the clerk rolls their eyes or uses other behavioural language that leaves the impression that the customer is out of line or not respected for their concerns. At other times, the clerk might take a telephone call or listen to another person's concerns right in the middle of listening to the customer. Don't you just want to go up to the counter and tell the clerk to "pay attention?" Well, when you...

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Ensuring Your Business is Strong - Providing Good Service So the Client is Satisfied

Dr. Linda Hancock Business Customer Service

Ensuring Your Business is Strong - Providing Good Service So the Client is Satisfied

We have all been annoyed at times when we were standing in a store and couldn't find a clerk or purchased an item only to find out that it was broken or of poor quality. Your business' success is largely dependent on whether your clients are satisfied. Quality - People come to you because they have a problem that they want you to help them solve. If you take the time to adequately identify the problem and then offer an appropriate solution your client will likely be pleased. You have to remember, though, that sometimes the person will see the...

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Three Mistakes Vendors Make with Their Clients and Customers

Dr. Linda Hancock Business Customer Service

Three Mistakes Vendors Make with Their Clients and Customers

Frequently I hear individuals complain about places where they have gone for goods or services but were disappointed.  In fact, they often state "I will never go there again".  The complaints that they have all seem to fall into one of three categories.  This article describes the three mistakes that upset clients and customers: The client did not feel "heard" Have you ever gone to a hairstylist and left the shop upset because you did not get what you wanted?  It is very important that the person who is providing a service or product understands very clearly what the customer...

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