Articles — Communication(5)

Are You A Nag? Try New Ways of Dealing with Others

Dr. Linda Hancock Communication Relationships

Are You A Nag? Try New Ways of Dealing with Others

So many times, people become upset because they are continually telling someone what should be done without results. They nag and nag about the issue, but nothing changes. Then they try to recruit others to join the game of trying to motivate through repeated conversation. Over time, the talk has the same power as Charlie Brown's teacher. Wah wah wah wah wah wah wah wah. Eventually the target of the chatter becomes angry and starts pointing the finger at the reformer! They deflect the problem onto the person who is trying to bring positive change. Are you a nag? Have...

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Be a Wise Communicator

Dr. Linda Hancock Communication Relationships The Twelfth Year

Be a Wise Communicator

Deal with issues as they occur so that they don't pile up and form resentments. Agree that you will use the sports time-out signal when you need a break just to cool down. That will tell the other person that you are safe and will return once you have dealt with negative emotions and are ready to talk again. Choose a quiet time without distractions to have conversations about serious topics. Discussions during a final football game or when other people are in the room are not appropriate. Talk and act in a respectful way. Use your manners. Is your...

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Say What You Mean and Mean What You Say

Dr. Linda Hancock Communication Relationships The Eighth Year

Say What You Mean and Mean What You Say

Relationship problems often are rooted in poor communications. Some people hide in silence because they don't want to upset others by speaking the truth. Others speak the truth but do so in a harsh or non-productive manner. There are individuals who ramble on and on without ever getting to the point or achieving clarity and still others who make statements that are full of assumptions that aren't accurate. One of the most confusing forms of communication involves mixed messages where someone makes statements that contradict each other or says things that don't match their behaviours. Let's pretend that you need...

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Seven Things You Can Do to Create a Great Relationship with Your Client!

Dr. Linda Hancock Communication Relationships

Seven Things You Can Do to Create a Great Relationship with Your Client!

It sometimes seems that we are living in a world that has forgotten about how to provide customer service.  Many times, I have heard individuals state that they have changed hairdressers, vehicle dealers or even grocery stores because they have felt slighted or believed they were not being treated with respect.  There are seven things that you can do that will enhance the loyalty of your client as they build a great relationship between the two of you. Greet the client with enthusiasm - When a customer needs to search for a store clerk or stand in line to have questions...

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Legal Choices to Help with Communications

Dr. Linda Hancock Communication Relationships The Second Year

Legal Choices to Help with Communications

Collaboration, mediation, arbitration, litigation - they all sound so complex! Perhaps defining each would help to solve the mystery. The American Heritage dictionary states that collaboration is to work together, especially in a joint intellectual effort and to cooperate reasonably, as with an enemy occupation force in one's country. I have noticed the word collaboration appears more frequently than ever in meetings, project planning and even relationships. It implies that individuals can use their own skills and abilities to accomplish goals. Mediation, according to WordNet is negotiation to resolve differences conducted by some impartial party or intervening for the purpose of bringing about a settlement....

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